Categories

• Asana

  Asana is a program for task management. It can be used to set tasks for yourself or for anyone else in the office. It has lots of helpful features like setting due dates, recurring tasks, subtasks, and adding followers.

  • Asana Overview
  • Morning Meeting
  • How to use ‘My Tasks’ on Asana
  • Asana Projects

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• BDM

• GCRP Accounts

  Dext, Quickbooks, Bookkeeping etc.
• GCRP Staff Resources

  Company policies, Leave forms, Work place health & Safety etc.

  • Staff Portal – User Guide
  • Complaint Handling Flowchart
  • What is GCLR?
  • Staff Time Sheets

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• General Office

  Office Internet, phone, printer, computer troubleshooting.

  • Turn on after-hours A/C for the office
  • Set Up Portable Wifi Dongles
  • Creating a Compendium Design in Canva
  • Creating a Compendium Webpage

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• Logitout

  • Adding a new key to Logitout
  • Removing keys from Logitout
  • Ordering new Logitout barcodes
  • Finding transaction history on Logitout

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• Maintenance

  • Aircon not working?
  • Sliding doors won’t open/close/lock?
  • Wifi not working?
  • Smoke Alarms beeping?

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• Marketing

  How to guides on Newsletters, Social Media, Campaign Builders etc.
• Owner Guides

  Downloadable help sheets for owners to set up Wi-Fi or use the Owners Portal etc.

  • Setting up TPG – Owner Instructions
  • GCLR Owner Portal – User Guide

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• Property Information

  • Reporting Maintenance

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• Property Management

  Console, Realworks, DocuSign, Inspections etc.
• 

  Property Services

  How-to-articles to assist the Holiday Property Services Team
• Zendesk

  This is the live chat that shows on our website. It will automatically send our website visitors a message when they visit, and if they reply we will get a notification so that we can chat with them. We can see some of their details such as where they are from, how many times they have visited, and their previous chats with us if applicable.
• Reservations Team

  • How to check the cancellation/prepayment policies for direct (GCLR website) bookings
  • Morning Meeting
  • Changing the dates of a booking
  • Refunding a guest via Windcave

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• Online Travel Agents

  Online Travel Agents or 'OTAs' are the booking sites like Booking.com, Airbnb, Expedia, that we use to sell our rooms online. These sites take a commission in exchange for advertising our rooms to a wider audience, and often processing payments and booking amendments on our behalf.

  • Alias Email Addresses

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• CRM

  CRM stands for Customer Relationship Management. We have had our one developed from scratch for our company. Most communication gets sent to our guests automatically from this site, but we also have the option to send communication manually from here. Our maintenance and housekeeping staff also use this for their schedules.

  • Receiving ‘clean complete’ reports from housekeeping
  • Receiving a Maintenance / Damage Report
  • Staff Portal – User Guide
  • Cleaner App / Portal

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• RMS

  All things RMS, Accounts, Reservations, Owners, Settings etc. This is our PMS (Property Management Software)- all reservations are managed here. It is also our channel manager, so our rates and availability are managed here and automatically sent out to most booking sites.

  • Booking Chart: Open room categories by default
  • Changing the background picture on RMS
  • Update Booking Confirmations
  • Edit apartment information in RMS

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