How to check the cancellation/prepayment policies for direct (GCLR website) bookings To check our policies, see our terms and conditions here. To edit the terms and conditions, log into our website...
Morning Meeting At the start of each day, the entire holiday department should meet to discuss the day’s tasks. Everyone should have...
Changing the dates of a booking If a guest would like to change the dates of their booking, either adding or reducing, this must be done...
Refunding a guest via Windcave Please note that this is only to be completed by a manager, not by the reservations team.
Complaint Handling Flowchart Please always try to resolve the complaint at the time of receiving it, especially over the phone or if the guests are...