If you find maintenance yourself (rather than it being reported to you via cleaners/guests), there are 2 ways to log this.
The first is via the staff portal, log in and click report maintenance:
Fill out the form with as many details as you can, including any photos if applicable.
This will automatically create a pending CRM task, and the staff in the office will need to assign it to the correct handyman.
The second option is to add a maintenance task directly into CRM. Click on the maintenance tab, then “Add New Job”:
Select the property and room number from the dropdown boxes. If the job is for our handyman, change the status to handyman, and a second box will appear to choose the correct handyman.
Select the handyman from the dropdown, then write as many details in the description as possible. e.g “During a room check I noticed that the right hand sink in the ensuite won’t drain – plug is stuck down. Please attend before 2pm today as we have an arrival.”
If the job is for our staff e.g. arranging a carpet cleaner, you can leave the status as pending.
Save the job using the button on the bottom right, this will automatically be added to the handyman’s job list. If it’s urgent, it’s a good idea to send them a text message as well.